Exchange Policy
At Validbasket, customer satisfaction is important to us.
We carefully check every order before dispatch. However, if you receive a wrong or damaged item, we are happy to help with an exchange.
Please read our exchange policy below before placing your order.
7-Day Exchange Policy
Customers can request an exchange within 7 days of receiving the order.
To qualify for exchange:
- Product must be unused
- Product should be in original condition
- Exchange request must be made within 7 days
Eligible Exchange Cases
We offer exchange in the following situations:
- Wrong item received
- Wrong size sent by our team
- Damaged product received
- Manufacturing issue
If the mistake is from our side, exchange delivery charges will be covered by Validbasket.
Size Exchange Policy
Please check product details, size information, pictures, and descriptions carefully before placing your order.
If you want a size exchange for personal preference, return delivery charges will be paid by the customer.
Non-Exchange Cases
We do not offer exchange in the following cases:
- Product has been used
- Exchange request after 7 days
- Change of mind after ordering
- Product matches the order correctly
- Damage caused after delivery
Hygiene & Product Safety
For hygiene and safety reasons, products must be unused to qualify for exchange.
All returned items are checked before approval.
Exchange Process
To request an exchange:
- Contact us on WhatsApp
- Share your order details
- Explain the issue clearly
- Our team will guide you through the process
WhatsApp Support
0371-1226760
Pickup & Return Shipping
Pickup service may be available depending on your location.
Return shipping or pickup charges for customer-requested exchanges will be paid by the customer.
If the issue is caused by our mistake, Validbasket will cover the exchange delivery cost.
Refund Policy
Currently, we only offer product exchange. Refunds are not available.
Why Shop With Validbasket
- Customer-focused support
- Honest and clear exchange policy
- Support available on WhatsApp
- Nationwide service across Pakistan
- Reliable and secure shopping experience
Frequently Asked Questions
Can I exchange a used product?
No, exchanged products must be unused and in original condition.
What if I receive the wrong item?
If the mistake is from our side, we will arrange a free exchange.
Do you offer refunds?
No, currently we only offer exchange service.
Who pays the exchange delivery charges?
For customer-requested size exchanges, the customer pays the delivery charges.
If the mistake is from our side, Validbasket covers the exchange cost.
How can I request an exchange?
You can contact us on WhatsApp at 0371-1226760 within 7 days of delivery.
At Validbasket, we believe in honest service and customer satisfaction. If there is a genuine issue with your order, our team is always ready to help with a smooth and simple exchange process.