Refund policy
Last Updated: May 10, 2026
At Validbasket, we aim to provide quality products and a smooth shopping experience for our customers.
Please read our Return & Refund Policy carefully before placing an order.
Exchange Policy
We offer exchange for genuine product-related issues such as:
- Wrong item received
- Wrong size sent by our team
- Wrong color or article sent
- Damaged product received
- Manufacturing defect
Exchange requests must be made within 7 days of receiving the order.
Exchange Eligibility
To qualify for exchange:
- Product must be unused
- Product must be in original condition
- Product should be returned with original packaging if possible
- Exchange request must be submitted within 7 days
For verification purposes, customers may be asked to provide:
- Clear product photos
- Packaging photos
- Unboxing video (recommended)
Non-Returnable & Non-Refundable Cases
We do not accept returns or refunds for:
- Change of mind
- Personal dislike after delivery
- Incorrect size selected by customer
- Used products
- Products damaged after use
- Exchange requests made after 7 days
Customers are advised to review product details, sizing information, and images carefully before placing an order.
Hygiene & Product Safety
For hygiene and safety reasons, used products cannot be returned or exchanged.
All returned items are inspected before exchange approval.
Return Shipping Charges
For customer-requested exchanges, return shipping charges will be paid by the customer.
If the issue is caused by our mistake, Validbasket will cover the exchange delivery cost.
Damaged Package Reporting
If your parcel arrives damaged, please contact us as soon as possible with clear photos or videos for assistance.
Refund Policy
Currently, Validbasket primarily offers exchange service only.
However, in rare cases where:
- A genuine issue is confirmed
- Replacement is unavailable
- Exchange cannot be completed
a refund may be provided after review and approval by our team.
Approved refunds, if applicable, will be sent through bank transfer.
Important Notes
- Exchange approval depends on product inspection
- Claims without proper proof may not be accepted
- Validbasket reserves the right to refuse suspicious or misleading claims
We always try to resolve genuine customer concerns fairly and professionally.
How to Request an Exchange
To request an exchange, contact our support team within 7 days of delivery.
0371-1226760
Website
Final Note
At Validbasket, we believe in honest service and customer satisfaction. If there is a genuine issue with your order, our team will do its best to provide a smooth and fair solution.