Terms of service
Last Updated: May 10, 2026
Welcome to Validbasket. By using our website, placing an order, or accessing our services, you agree to follow the terms outlined below.
Please read these Terms of Service carefully before using our website.
General Information
Validbasket provides online shopping services for customers across Pakistan.
We reserve the right to update, modify, or change these terms at any time without prior notice.
Orders & Order Confirmation
After placing an order, our team may contact you for order confirmation before dispatch.
Validbasket reserves the right to:
- Cancel unconfirmed orders
- Refuse suspicious or fraudulent orders
- Limit or cancel orders when necessary
Orders can only be cancelled before dispatch.
Product Information
We try our best to display product details, images, and descriptions accurately.
However:
- Slight color differences may occur due to screen settings or lighting
- Product measurements may vary slightly
- Packaging may vary depending on availability
Customers are advised to review product details carefully before placing an order.
Pricing & Availability
All prices listed on our website are in Pakistani Rupees (PKR).
Prices and product availability may change at any time without prior notice.
If a product becomes unavailable after an order is placed, our team will contact the customer regarding the update.
Delivery & Shipping
We currently deliver across Pakistan.
Estimated delivery times may vary depending on location, public holidays, weather conditions, or courier delays.
Validbasket is not responsible for delays caused by courier services or circumstances beyond our control.
Cash on Delivery (COD)
Currently, we offer Cash on Delivery (COD) service only.
Customers are requested to provide accurate contact and delivery information to avoid delays or failed deliveries.
Exchange Policy
We offer exchange only for eligible cases such as:
- Wrong item received
- Damaged product
- Wrong size sent by our team
Products must be unused and exchange requests must be made within 7 days of delivery.
Please review our separate Exchange Policy page for complete details.
Customer Responsibilities
By using our website, customers agree:
- To provide accurate order information
- Not to misuse the website
- Not to place fake or fraudulent orders
- To communicate respectfully with our support team
Website Content & Intellectual Property
All website content including logos, images, product photos, text, and branding belongs to Validbasket unless otherwise stated.
Unauthorised copying, reuse, or reproduction of website content is not permitted.
Privacy & Customer Information
Customer information is handled according to our Privacy Policy.
We are committed to protecting customer privacy and providing a secure shopping experience.
Limitation of Liability
Validbasket is not responsible for:
- Delays caused by courier services
- Minor product variations
- Temporary website issues or interruptions
- Customer misuse of products
Our responsibility is limited to providing the products and services offered through our website.
Contact Information
If you have any questions regarding these Terms of Service, you can contact us:
0371-1226760
Website
Final Note
By using Validbasket, you agree to these Terms of Service and our website policies. We aim to provide a smooth, secure, and customer-friendly shopping experience for customers across Pakistan.